Thursday, February 4, 2010

How does a company go about building trust in its advertisements?

 The most important aspect of any advertising campaign is whether or not it builds trust. Consumers are naturally skeptical about any form of advertising as it is paid for and thus biased. Hence, even if you go on about your product’s features and how great of a deal consumers are getting, these claims are often counteracted by the fact that consumers know the commercial is biased and thus have no trust in the information presented. This is especially true for small businesses that have no well-known brand name to back them up.
 Here are a few sources consumers believe in and should be integrated into every ad campaign.
Testimonials
These are especially helpful if the person you are trying to reach knows the person offering the testimonial. While this many not be possible in mass media advertising, for more personalized ad campaigns, get customers to make a list of people thy know who may be interested in the product and run an e-mail or direct mail campaign saying “Your friend [Insert Name Here] thought you might be interested in our product.” This can be kick started by offering customers any sort of incentive to want to refer their friends and family.
Independent Organizations
Consumers know YOU think your company is amazing, but who else does? Providing outside credibility from independent organizations, whether it be a glowing review in a major newspaper for a movie commercial or statistics from an industry study conducted by an independent research organization, is a great way to build trust.
Endorsements
People trust people they know. One way to apply this to advertising is through the testimonials tactic explained above. Unfortunately, this model doesn’t scale for mass media advertising. Instead, for mass media advertising your company needs to be recommended from someone that everyone knows through an endorsement. The first words to come to mind when thinking of “an endorsement” are celebrities and million dollar contracts.
While this may be the most well-known form of endorsement advertising, it is well out of the reach of many small business owners. Instead, small business owners need to forget about getting an endorser with universal appeal, and instead focus on getting one who appeals only to their audience. For a local restaurant, this could be a local celebrity or rising star only well known in the area. For a marketing agency, it could be a well known professional in the industry.
These endorsements may not catch the attention of mainstream media, but if targeted correctly will be of interest to the people you are trying to reach.

Wrist Device Rewards Kids For Exercising

New Jersey-based Switch2Health now offers the S2H REPLAY, a fun and innovative wrist-worn device aimed at tweens and teens that allows them to quantify their level of physical activity, according to trendspotter Springwise.
In addition to displaying the date and time, the device also tracks and registers continuous, moderate-intensity activity, subdividing each hour into 20 three-minute segments. When users complete a full 60 minutes of physical activity over time, the device generates a reward code that can be uploaded and converted into points on the company’s website.
Those points are redeemable for items such as gift cards or free months of membership at sponsors including Barnes & Noble, GameStop, Best Buy, Webkinz and Club Penguin. Consumers can also set each other specific challenges and reward them for success using S2H REPLAY.
No cables or software are required, nor is there any need to recharge the device’s battery. Available online, S2H REPLAY is water-resistant and available in three sizes. The device comes with a blue silicone band, but alternate colours are available. A fully brandable device is also available for use in corporate promotions.

Monday, February 1, 2010

33 Highly Useful Presentation Tools

After the terrific market response to 11 Highly Useful Presentation Tools for Sales and Marketing [1], we knew that a follow-on post was mandatory to help readers sell and market successfully online (and off). Here is a list of 33 more presentation tools we hope you’ll find helpful.
SlideRocket [2] is a presentation creation and management service that I didn’t include in 11 Presentation Tools and I wish I had. They offer useful tools to build presentations and cool analytics tools. The service starts at free and goes up to $20/user/month.
Sliderocket
PhotoPeach [3] is a photo site with a twist. It allows you to import your photos from Facebook or Picasa (no others at this time) and create a slide show, adding words, audio, and music. You can host it there or embed it in your site or blog. Free.
Amazon Slideshow Widget [4] is for those who have an Amazon presence at all, this widget is a way to display Amazon products on your store or alongside your profile.  You can choose images out of the entire Amazon catalog.
Adam [5] is unlike any multimedia presentation tool I’ve seen on the web. I’m sure that expensive programs do this, but I’ve not seen it. The exciting piece of this is you can a “hotspot” to a PDF or Image file. Essentially, when someone scrolls over a particular area of a document, a popup (of sorts) opens and you can embed a video, text, music, or hyperlink. Free. Click on the “View Samples” link.
Blow Up [6] is a downloadable tool that works with Flickr. It is totally free. It imports/loads your photosets into a fullscreen display. You can deeplink into the photos you want and run it on your own site or blog.
VoiceThread [7] is a collaborative, multimedia slide show web-based service (holding all sorts of documents like most of these other services).  Ranges from Free to $30/month. Allows people to leave comments five different ways.
IgniteCAST [8] is a media sharing web service where users can create, upload, view and share structured video clips, interactive presentations, PowerPoint, software demonstrations, surveys, quizzes and more. Free.
Presentation Assistant [9] provides various tools to bring the audience’s attention to a specific spot, and allows you to zoom in and annotate the screen. It also enables you to open documents or programs quickly, and play background musics conveniently during the presentation. You can do a free trial or buy it for $23.95.
MyJugaad.in [10] is the tool if you need to quickly put together a presentation of a bunch of websites, bookmarks, or your blog posts.  MyJugaad.in is a slideshow for webpages, which are sourced either from popular websites such as del.icio.us (for best webpages), digg, google news, flickr, youtube, etc. or from a list provided by you or from your RSS feed(s). This image shows their tour where they explain – just type in a  search term and as the results come in, you can turn it straight into a slideshow.
myjugaad.in
I don’t know how long this little app will remain online, but if you dig in a little bit and want to learn what these two entrepreneurs are doing, read how they built this slideshow web app in six days [11]
WebSlides by Diigo [12] is the same concept as myjugaad, however, theirs only appears to work with your bookmarks and lists from within Diigo. It promises to work from any RSS feed, but I couldn’t get it to work. Once I joined, I could create some bookmarks and then move them into a Diigo List, then the WebSlides widget worked. Here’s my result testing two of my own sites as bookmarks [13].
FormatPixel [14] is an online publishing application that appears quite robust. It allows you to create ‘page’ based presentations; anything from magazines to fanzines, brochures to catalogues and even portfolios.
Free for one project with less than 512k in size. Next package is about $30/year.
Slidestory [15] allows you to create audio slideshows and podcasts. It is a free tool and you have to download a small application for your desktop. From there, you can drag and drop images, record your presentation, and upload it to the Slidestory host.
Slidesix [16] is another multimedia presentation sharing site, however, they allow you to upload a presentation and record audio, video or embed it directly from their web app. It is a free app and I found that it was quick to load and use. The management console kept things organized and their SlideLabs section had a presentation analytics component.
Prezentit [17] is a web-based slideshow presentation tool that also lets your team simultaneously collaborate with you. Not all of the other services allow that.  The slides become webpages, so you can edit the code manually if you chose.
Webinaria [18] is a screen recording application that is similar to Jing Project. It allows you to create a flash presentation (FLV or AVI files) as you click through a series of screens, web pages, or whatever you are demonstrating online.  Free.
Zentation [19] is a tool for combining video and slides. On one side you’ll have your full motion video and on the other your material in the form of a slide presentation.
Present.io [20] is a service of Drop.io, which is a real-time file sharing and collaboration service. Small file “drops” are free, but then you can select a plan starting at $19/month. Once you drop a file into the Drop.io service, it is immediately accessible publicly or privately. You can present information to everyone in this shared area or simply leave the files in one location. Drop.io tries to convert every file you send into a web-friendly format so that anyone, on any browser, can see it and interact with the file. There are too many features to list here, but it is worth 20 minutes to see if it can work for your company or project.
Animoto [21] is a service to turn photos into hip videos. I do not use the word ‘hip’ lightly. This is another of my favorites from our presentation explorations to find ways for other small biz owners to find new and innovative ways to present and sell. Click on the link right below the featured video (right now it is two small dogs on the screen) that says “Watch the 60-Sec. learn more video”  in small print. They need to make this larger and more obvious, but don’t let that comment deter you.
Animoto
SpotMixer [22] is a web-based video advertising service that makes it easy and affordable for small- to mid-sized businesses to reach new customers with online video ads and TV ads without hiring videographers or ad agencies. This is not a free service, but an affordable one if you want to explore online video advertising.
Vuvox [23] is fun to explain. It takes your slides and puts them into a moving collage (not a video).  You can bring your Flickr, Picasa, an RSS feed into the service and have it display your work. Within it, like other services we’ve mentioned, you can create “hotspots” where you have a popup within your presentation and a link. Some of these services are simply meant to be experienced or seen.
Freepath [24] is a playlist application that helps you mix and play your rich media assets such as video, photos and music together with your traditional desktop files like PowerPoint, PDFs and Word without having to convert files, embed links or import files. They say in their About Us section to “Think of us as an iTunes-like playlist where you can organize, arrange and play all your stuff.” Again, the tour is in order.  There is a free trial and it is only $50/year for a single-user license.
Freepath
As I review all these sites, with some of them, I see a simple place to create or host a presentation. But with some of them (like Vuvox, Animoto, and Freepath to name just a few), what I find happening is marketing ideas I’ve had for years are now taking shape because they have created a way for me to take my ideas to the web in such an easy way that I can’t help but experiment.  You may find yourself thinking and coming up with new ways to reach a customer.
InstantPresenter [25] is in here because it is a new type of web conferencing tool that allows you to have multiple participants, via voice and/or webcams to be part of an online presentation. Has all of the collaborative tools you’d expect from whiteboards to chat. You can upload your slide presentation and have it available from their servers. Free trial, then $39/month.
Spicynodes [26] is an interactive mind mapping sort of tool. With it, you can guide visitors on a tour. Because it is a new way of visually showing and moving people through information, it can be confusing at first, but it may be just what you need to help people understand your service or product. Instead of a traditional navigation menu, you would offer a series of “nodes” or perhaps we could call them waypoints, where as a viewer clicks through this new map, other options display. If you’ve ever seen Google’s new Wonder Wheel search tool, that will help this makes sense. It is a free service and it lets you sign up with your Google, Yahoo, or OpenID account. They have a terrific gallery of examples.
Spicynodes [27]
Sometimes you just have to draw out what you want to say. Gliffy [28] is your tool. Actually, you don’t even need to draw. They have tons of shapes and flowcharts and images you can use to diagram out whatever you’re thinking. Straightforward, with easy-to-use features. I quickly dragged and dropped various images and shapes onto a palette. The new file could be saved in my Gliffy account or exported to a variety of file format.  Free trial and then $5/month.
Creately [29] is a diagramming service that lets you create flowcharts, diagrams, website maps where the links are clickable (as in site navigation, not geographic maps), and ready made templates for many common team projects. You can link diagrams together as well. Currently in beta, free for public diagrams. Private access is about to launch.
Mindmeister [30] is a mind mapping and diagramming tool.  There are those times when you need to create a visual that represents part of what you or your team are thinking and discussing. A whiteboard type of discussion where you are connecting the dots. Mindmeister is great at that, plus you can then share it to the web, with links.
Cooliris [31] is a 3D photo/video wall. It is a browser plug-in, however, it also gives you a specific URL (webpage) where others can view your 3D wall of images. It visually appears to pop off the page. Very engaging. It works with many photo and social networking sites including Flickr, Picasa, and Facebook and pulls your images into the Cooliris wall. Free.
Cooliris
Moonk [32] lets you create a slideshow or video show from your files. If you have wanted to put video on your site, but haven’t wanted the public aspect of YouTube, Moonk might be the answer. You can then integrate or embed this “player” into your website or blog. Free.
Toufee [33] allows you to create flash files (without the programming experience or expensive applications) that can be loaded to YouTube or your site. Free trial and then $60/year.
Viewbook [34], at first glance, is an online portfolio for photographers and photo-oriented businesses. But if you have a visual product or service, it may work for you as a way to build a visually rich website or promotional page. Free trial and $19/month for professional package.
Stupeflix [35] lets you turn your photos, videos, presentations and text into professional looking videos.  It is a fast and full video editor with features you only find in desktop applications. Free for small videos, with Stupeflix brand. Premium options are a low-cost per video.
Skrbl [36] is a whiteboard tool and collaboration service. You can have up to five people join you in a collaborative space and work on the same document drawing out your ideas and uploading pictures, if you need to. Free for single user, $10/month for five users.
Twiddla [37] is an online whiteboard, plus a co-browsing web meeting service. You can mark up web pages, share files, and chat while you work together. They have a free trial, with no signup to get started, and then, its still free. After 30 days, they expect you to register. Who wouldn’t register for such a great tool?
* * * * *
Now, with 44 Highly Useful Presentation Tools (33 today plus 11 last time), we all need to get busy creating professional presentations that help educate our customers and generate new sales. Keep us posted about which tools you use and like. We’ll be busy here at Small Business Trends playing and experimenting with this new batch of presentation tools.

Article printed from Small Business Trends: http://smallbiztrends.com
URL to article: http://smallbiztrends.com/2009/09/33-useful-presentation-tools.html
URLs in this post:
[1] 11 Highly Useful Presentation Tools for Sales and Marketing: http://smallbiztrends.com/2009/08/11-presentation-tools-sales-marketing.html
[2] SlideRocket: http://www.sliderocket.com/product/pricing.html
[3] PhotoPeach: http://photopeach.com/
[4] Amazon Slideshow Widget: https://widgets.amazon.com/Amazon-Slideshow-Widget/?fromLoginPage=1
[5] Adam: http://adamsapp.com/forum/topic.php?id=7
[6] Blow Up: http://blowup.bondartsciencefair.com/
[7] VoiceThread: http://voicethread.com/about/
[8] IgniteCAST: http://www.ignitecast.com/
[9] Presentation Assistant: http://www.goldgingko.com/presentation-assistant/index.htm
[10] MyJugaad.in: http://myjugaad.in/
[11] read how they built this slideshow web app in six days: http://www.paraschopra.com/blog/personal/how-i-built-a-webapp-in-six-days-for-rs-350-8-usd-only.htm
[12] WebSlides by Diigo: http://slides.diigo.com/
[13] my result testing two of my own sites as bookmarks: http://slides.diigo.com/list/q4sales/web_slides-test-by-tj-mc_cue?mode=full&sid=24193
[14] FormatPixel: http://www.formatpixel.com/go/en/index.php
[15] Slidestory: http://www.slidestory.com/
[16] Slidesix: http://slidesix.com/
[17] Prezentit: http://prezentit.com/
[18] Webinaria: http://www.webinaria.com/
[19] Zentation: http://zentation.com/index.php
[20] Present.io: http://drop.io/home/present
[21] Animoto: http://animoto.com/
[22] SpotMixer: http://www.spotmixer.com/create_video/public_home
[23] Vuvox: http://www.vuvox.com/
[24] Freepath: http://www.freepath.com/Home/Tour
[25] InstantPresenter: http://smallbiztrends.com http://www.instantpresenter.com/Web-Conferencing-Pricing.aspx
[26] Spicynodes: http://smallbiztrends.com http://www.spicynodes.org/
[27] Image: http://smallbiztrends.com/wp-content/uploads/2009/09/listpost_33pres_spicynodes-how-it-works1.png
[28] Gliffy: http://smallbiztrends.com http://www.gliffy.com/
[29] Creately: http://creately.com/
[30] Mindmeister: http://www.mindmeister.com
[31] Cooliris: http://smallbiztrends.com http://www.cooliris.com/
[32] Moonk: http://smallbiztrends.com http://www.moonk.com/
[33] Toufee: http://smallbiztrends.com http://www.toufee.com/
[34] Viewbook: http://www.viewbook.com/
[35] Stupeflix: http://www.stupeflix.com/
[36] Skrbl: http://www.skrbl.com/index.aspx
[37] Twiddla: http://www.twiddla.com/

30 Useful Small Business Email Marketing Apps


Email marketing is one of the dominant ways that a small business reaches out to customers and prospects. Email marketing is about relationships — and successful relationship marketing involves a lot more thought than simply firing off a newsletter via email. According to MarketingSherpa’s 2010 Email Marketing Benchmark Report (free PDF excerpt here [1]),  email marketing is one of two marketing budget items that saw an increase in 2009.  The other is social media.
But where many have claimed that “email is dead,” MarketingSherpa has proven otherwise in its studies.  In fact, they show that email is quite social.  A recent survey asked users how they share information they find on the internet:  78% responded that email is how they do it.  22% use social media sites.
Here are 30 small business email marketing applications to grow customer relationships — and your business (in no particular order):
Emma [2]
Emma is a Web-based service that combines do-it-yourself with free personal assistance when you need it (custom email design comes at an additional charge).  They have strong tracking and analytics components that allow you to learn what works, or doesn’t, with your audience.
Constant Contact [3]
They offer a free 60-day trial. They have been around a long time and have a strong arsenal of email marketing tools from HTML newsletter templates to personal coaching on how to get your email campaigns done right.  They have added event management so you can handle online registration, as well as online survey tools to gather info from customers and prospects.
AWeber [4]
AWeber grew very popular because it focused on auto-response emails.  They made it very simple and elegant to create a form a prospect would fill out.  The service then auto-responded to that information with whatever message you had set up. They offer a robust set of tools including email newsletters, emails to RSS, and, of course, autoresponders.  First month is $1, and then pay-as-you-go based on subscriber count.  You don’t pay per email with them.
MailChimp [5]
MailChimp was one of the first email marketing providers to offer a “forever free” plan.  Small business users I know love this plan as it gives you up to 500 subscribers and 3,000 emails for free each month.  After that, it has pay-as-you-go pricing.  On top of the email newsletter and database list management, they offer an integration with online event registrations and ticket sales via Eventbrite.
iContact [6]
iContact offers all of the same features as the others, but they focus attention on their deliverability rates – often talked about as whitelist agreements. While it may not seem like a big deal at first glance,  if your email provider isn’t doing things right, your email may not get through.  iContact partners with a third party, Pivotal Veracity, to score emails to help improve how many get through to recipients. They offer a free trial, no credit card to get started, and a good educational resource section.
Vertical Response [7]
In addition to email, Vertical Response is probably one of the more integrated services out there, with integration to Intuit and Salesforce.  They offer postal mail options, too, so you can send a postcard to a prospect or customer to add another touch beyond email.  Great educational materials also.
EmailBrain
I liked that they had a “no credit card” free trial signup.  More importantly, I really appreciated that they offer an industry-focus approach with 20+ industry examples and case studies.  You could dig in and see what someone else like you was doing — a good way to get a jumpstart on your email marketing.
eConnect [8]
eConnect Email’s claim to fame is their the first provider to offer a tagging system for email.  Look at it as a meta-organizing system where you can see what your customers and prospects find interesting and are clicking on.  You can tag items in a specific email, in a campaign, and across multiple campaigns.  That information is then available on a subscriber level, so you can see the top five tags your customer is interested in.
FuseMail [9]
FuseMail offers email hosting as well as campaign management.  They have a 14-day free trial.  The big area that stood out for me was they have an SMTP Direct service (which is an email gateway) where you can use your existing email newsletter program and gain the advantages of their email servers.  The advantage of this is that you don’t have to get everyone on your existing mail list to “opt-in” to your newsletter again, which is almost always a requirement when signing on with a new service.  FuseMail doesn’t have this requirement with their SMTP Direct service.  Pretty unique.
SimplyCast [10]
SimplyCast, owned by Mailworkz (offers 300 emails a month “free forever” account, similar to MailChimp).  Some of the key features that SimplyCast offers are worth considering:   Image hosting (so you can easily have your image render properly), easy to include attachments, forward-to-a-friend options from within the email (great for viral stuff), and dozens of template categories.
JangoMail [11]
Many providers tag your emails with “Powered by ABC Email…” and you probably don’t particularly want to see this sort of branding on your email messages to customers.  JangoMail promises “your emails are your emails, not ours.”  Even though they are a web-based email provider, they allow for you to manage your messaging through Outlook or Thunderbird, and other web-based apps like Gmail and Yahoo, too.  Free trial allows for 50 test emails.
GetResponse [12]
GetResponse appears to be very social media savvy.  They offer video email and social media tools.  Your email subscribers, for example, can easily receive your Twitter updates via the GetResponse service.   They also have a split-testing feature so that you can test one email against another to see which one pulls better results.
Contact29 [13]
Contact29 is an email marketing provider focused primarily on the real estate and mortgage industries. If you are in those industries, they are worth a look.
SendLabs [14]
SendLabs has created a tool to help you see what your email will look like in the recipients inbox.  With a single click, this feature within the SendLabs Summer ‘09 release will send a copy of your email to all of the major email programs (Outlook, Lotus Notes, Yahoo!, Gmail, etc.) and provide a screen shot report on how well your email will render for everybody.
Campaigner [15]
Campaigner offers a nifty workflow tool that allows you to determine when and what actions trigger an email to be sent to your customer or prospect.  It is similar to an autoresponder (which sends an email when a customer fills in a form on a website usually), but a bit more advanced.  With their workflow tool, you can trigger a specific response based on what a customer does within the email.  If they click a certain link, for example, they might receive an email 1 hour later.  Free trial, of course.
EasyContact [16]
I liked the very simple 3-step plan that EasyContact presents to first time visitors.  You get a clear sense that they have thought about how to make it as easy as possible.   They also offer a free forever plan and low-cost pay-as-you-go options.
Big Response [17]
The other services may have similar offers, but Big Response has a couple of things worth mentioning:  First, they highlight that you can collect an unlimited number of subscribers – meaning you don’t pay to store contacts and only pay for emails sent.   Second, that you get unlimited phone and email support from their experts.  I didn’t see that one mentioned elsewhere,  so that made me think about doing a trial.
Benchmark Email [18]
Their competitor comparison chart reveals a lot about what they offer that others don’t.  You can tie into your Google Analytics account.  You can view all of your subscriber opens within a map within the reporting feature.  You can segment out all of your email lists easily – which is handy as you get to know your customers better.
StreamSend [19]
The big differentiator for StreamSend is they offer every customer a private IP address, which helps you keep your reputation intact.  You are not judged by the email provider you use, but by your email quality.
myNewsletterBuilder [20]
myNewsletterBuilder stands out in the crowd of email marketers by providing pre-written content that you can use in your newsletters and emails, by industry segment.  They also partnered with eVoiceSpot, which is a multimedia rich presentation service that you can embed into your email or newsletter.
YesMail [21]
YesMail has one major awards and recognition for its platform and service.  They have a specific small business offering called YesMail Direct.  This link goes direct to that page. They are connected to InfoUSA, so if you need to build a mailing list you can do it all under one roof.
Mad Mimi [22]
Mad Mimi is a simple email marketing system.  One of the nice features is it comes with free design assistance.  It also has a limited edition that is completely free and includes good sharing functions like Forward to a Friend, among many other standard features.
PoMMo [23]
PoMMo is a free open-source program that bills itself as “mass mailing” software.  It is a no-frills program.  It’s is 100% free.  However, like many open source apps, remember there’s always a cost — it costs you time.  You are pretty much on your own when it comes to installing it and troubleshooting issues.  There is no customer support to call.
CRM EMAIL
Many companies don’t like their email efforts separated from their customer data. Keeping it all together is a lot of work.  Customer relationship management software companies have listened, but these five web-based offerings are aimed at the small business owner.  If you want to enable customized emails to your customers, with full tracking and opportunities to create new campaigns from your customer data, then you should look closely at these companies:
Infusionsoft [24]
Infusionsoft is a popular CRM solution with automated email marketing as a central concept.  As you make contact  with customers via email, or via interactions on your website or online shopping cart, Infusionsoft tracks those contact points.  You can then use those interactions to send targeted and relevant communications. Your salespeople can access this info and understand what communications the customer has seen, or where they’ve gone on your site, and have a more intelligent conversation.  (Note:  Infusionsoft is a sponsor of this site’s Internet radio show.)
ZohoCRM
Zoho is an online application suite like OpenOffice or Google Documents, but with a lot more applications and options for managing your business.  Their ZohoCRM tool recently introduced the email within CRM option. The email add-on is $5 a month additional.
Highrise HQ [25]
Highrise HQ is a web-based CRM from 37 Signals (owner of Basecamp, a popular project management tool).  Like most CRM solutions,  they allow you to track who you talk to and so forth, but the ability to see all of your email efforts and  dialogue with a customer on one page is fairly useful.
Leopard CRM [26]
Integrating your email into your CRM efforts always looks daunting, but Leopard CRM simply says — call our support team and we’ll walk you through it.
SalesBoom
SalesBoom is an online CRM application that offers an email campaign management tool.  With it, a user can capture leads via a simple web form and then send individual emails, or manage entire drip marketing campaigns [27] where you email customers or prospects a series of emails over a period of time.
SalesJunction [28]
SalesJunction offers one of the lowest monthly costs for a web-based CRM that I’ve found.  The basic edition has a 15 day trial.
Lyris HQ [29]
Lyris HQ used to be known as Email Labs.  It integrates with Salesforce.com, which is the industry-leading online CRM solution, so that’s a plus for the many business owners using Salesforce.  I could not find pricing on their website, which is a downside in my opinion. Small business owners are too busy to talk to sales reps or sit through web demos just to discover pricing.
SOCIAL EMAIL
There’s loads of proof that social networks have changed how we communicate. They increase transparency, build trust, and give people (customers and prospects) the choice to opt-in to our messages.
With social media you can communicate directly to your customers without the traditional email hurdles and miss the inbox altogether.  For example,  your company can send messages to people in a Facebook or LinkedIn Group today.  Twitter does not offer a group feature where you can message a group of people privately,  but a third party app called Tweetworks [30] does.  You could accomplish something similar by addressing a group with a hashtag — although it wouldn’t remain private.  The goal with a private message is to avoid bothering others that would not be interested in the offer or message.

Small Business Accounting Software: 17 Targeted Choices


Are you still keeping your books using a spreadsheet — or worse, a time-consuming paper accounting ledger?  Make 2010 the year you get your books organized and in tip-top shape.  Let technology help make it easy.
Here are 17 small business accounting software applications or bookkeeping apps that can help you manage company finances with more predictability — and do it with less labor and at a reasonable cost.  I’ve focused on apps with a North American (mainly U.S.) focus,  in alphabetical order:
accountingAccounting ASAP [1]
Accounting ASAP takes the approach that you need invoicing most for your small business and that’s how they let you begin using the application. In under two minutes, you go from sign-up, into creating an invoice. Plans start at $0/month which includes up to 10 transactions a month. $10/month will get you up to 500 transactions. Offers 30-day free trial.
Big4Books [2]
Big4Books offers a free version to its online accounting software for small business. Support is limited for the free version, which includes an advertising sponsor message within the app.  However, the $9.95/month Silver subscription comes with more support and no sponsor ads.
BionicBooks [3]
Many new web-based accounting applications are focused on making it easy for small businesses, startups, and contractors. Bionic Books offers a completely free subscription and the only limitation is you cannot print invoices and free includes only one user. The premium version is only £5.50/month.
Clarity Accounting [4]
Clarity is aimed at small businesses, freelancers, and independent professionals. They have a 30-day free trial and then $10/month or $100/year if you pay for the entire year. Offers a terrific click-through demo sample, with no signup information required, which shows you how simple it is to use.
Clearbooks [5]
Clearbooks prices their solution based on the number of transactions which is handy for small businesses that have a limited customer list. They offer a completely free option and the unlimited plan is £15.00/month. Free trial for 30 days on all plans.
Cobalt [6]
Cobalt is a new product and project-based accounting system made for small businesses. They take a project-focused approach and tie invoicing, customer data, and reporting together. They offer only one plan at $11.25/month, which includes unlimited users. Offers a 60-day free trial.
FreeAgent Central [7]
Free Agent Central is aimed at the freelancer market, which includes many small businesses. They include a time tracking module and a project management function, too.  $20/month with 30-day free trial.
IAC-EZ [8]
IAC-EZ offers an online bookkeeping application for small business owners. In their feature list, they have a claim that others don’t – that there is an “accountant on call.”  It also estimates your taxes for you (US only). They offer one plan at $19.95/month with a free two-week trial.
Intuit QuickBooks [9]
Just about every small business owner has heard of QuickBooks. It frequently ranks in the top lists of small business financial software packages. They offer desktop and web-based versions. Offers a month-to-month, pay-as-you-go contract as the web-based version. Starts at $9.95/month.  I reviewed QuickBooks 2010 here [10].
Ledgerble [11]
Ledgerble works hard to make accounting easy. They have focused on the user experience and reducing the number of clicks to record transactions. Then memorizes the products and services you sell, and to whom, so creating invoices is fast, too. They offer one plan for only $14/month with a 30-day free trial (which does not require a credit card, just your email and a password).
LessAccounting [12]
LessAccounting encourages customers to stop trying to learn Quickbooks and use their import tool. They were one of the first to offer an iPhone app. From their free option up to $24/month, all plans include a 30-day free trial where you can test out all the features.
Merchants Mirror [13]
Merchants Mirror has a one-stop dashboard where a user can get a complete snapshot of the company’s financial picture. In that same view, they offer a good view of customer and vendor data for accounts receivable and payable. Offers a 30-day free trial and then $15.95/month.
NetService Books [14]
We included this niche offering in this review post because there are many contractor businesses out there that might find this solution to be perfect. It handles dispatching, scheduling, invoicing, and synchronizes with QuickBooks. Net Service Books specializes in the HVAC and Plumbing industries. The platinum version offers a full-fledged general ledger. Lite version sells for $25/month.
Outright [15]
Income, expenses, taxes, and reports are the four main tabs in Outright’s dashboard navigation. Then, they ask two questions: Would you like to start with money coming in? Or money going out? They designed the service for sole proprietors and single member LLCs and it is completely free, forever.  As new features roll out, they plan to offer a premium version, but it is robust at the free level.  My review of Outright [16] from a few months ago.
Pulse [17]
Pulse approaches accounting from a cash flow perspective first. They believe that cash flow is the heartbeat of a company and that viewpoint will allow you to manage income and expenses better than traditional accounting approaches. Their plans start at $9/month up to $24/month and each includes a free 30-day trial.
WorkingPoint [18]
A web-based package that includes double-entry bookkeeping, online invoicing, bill and expense tracking. They offer a free and paid version.  Free allows two users and invoicing for up to five customers, which can be great for part-time freelancers.  After that, the premium version is only $10/month for unlimited users and customers, but it also has more robust reporting.  Read my review of WorkingPoint [19].
Xero [20]
Xero is an online accounting system designed for small businesses and their advisors. They offer a free trial with a “pay nothing until you’re ready” clause. Plans start at $19/month up to $39/month. The $19/month plan limits you to five accounts receivable and five accounts payable invoices per month and only 20 reconciled bank statement lines per month.
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These are the accounting apps priced for small businesses that we think you might want to check out.  Please note:  details about the small business accounting software apps are believed to be accurate as of the time of publication, but features and offerings may change over time. Always check the vendor’s website for up-to-date details.   Special thanks to Smartsheet for help in compiling this list for us with their Crowdsourcing [21]service.

30 Online Invoicing Apps for Small Businesses


Posted By TJ McCue On January 18, 2010 @ 7:16 pm In Product Reviews | 
Do you struggle with sending out invoices or estimates to your customers each week or month? Make 2010 the year you get your invoices online and done with less hassle by using Web-based technology.
Here are 30 small business online invoicing software applications to help you manage sending your customer bills out — and do it with less labor and at a reasonable cost.  I’ve focused on apps with a North American (mainly U.S.) focus,  in alphabetical order:
AcceptPay [1] is a new electronic invoicing service from American Express. It offers a free option for one user called AcceptPay Lite that allows you to email 10 invoices per month and maintain an unlimited number of customers in your account. The full version AcceptPay is $20/month and integrates with QuickBooks, accepts online payments, ACH, and eChecks.  I was impressed to see American Express entering this marketplace and putting some of their muscle into an online invoicing and billing solution. (Note: American Express is a sponsor of this site.)
Ballpark [2] is an online invoicing service that believes the key component of any customer relationship revolves around communication. So, their dashboard tracks the back and forth dialogue between you, your customer, and your team. They offer a free personal plan and the small biz plans start at $6/month.
BambooInvoice [3] is a free open source invoicing software for small business and independent contractor types. You load it on your own servers; it is not hosted like most of the others listed here. It offers a good online support forum as well.  This is the only open source application I’ve seen in this space and it is one to watch for that reason.
BillingBoss [4] is a completely free online invoicing tool aimed at both freelancers and small business. It is owned and sponsored by Sage Software (owner of SageCRM, Peachtree and many other apps) and is both an outreach by them to serve the small biz owner and a very soft plug for their other products (which doesn’t diminish its functionality and value, in my book).  A really cool thing is you can use your existing merchant account with their Payment Plus option for $5/month. Again, the main invoicing tool is free.
BillingOrchard [5] offers a highly recommended Auto-Invoicing feature that customers often talk about, so their solution is ideal for those with recurring billing needs. They offer a 15-day free trial and then a lite version at $9.95/month and $14.95 for standard. When you use the auto-invoice features, there is an additional cost per month, by number of transactions.
Blinksale [6] targets small businesses and creative professionals who want to send well-formatted invoices easily. Their lowest price plan starts at $6 for 6 invoices a month, but you can have as many customers in the system as you want. It offers a free 30 day trial and integrates with Basecamp (the well known project management service).
CannyBill [7] is a web-based billing and invoicing solution aimed at web designers or professionals, although it certainly has the features that most small business owners will want. It offers a fully functional free account with up to 10 invoices per month. Pricing ranges up to $48/month at the enterprise level.
Cashboard [8] is a free financial time tracking service that lets you invoice, send estimates and accept payments online. They were quick to create desktop widgets for Mac and Windows as well as the iPhone so that you are not tied to a browser to manage your information. I found their pricing options just a bit confusing because most of the others listed here offer unlimited usage when you buy the paid version. With their “Dynamic” $10/month plan, you pay a bit extra for usage by employee and invoices. They offer a free for life plan, too.
CurdBee [9] is online billing software for small business and freelancers. It offers a robust free level with unlimited invoicing and customers.  It allows you to accept Paypal and Google Checkout, too.  However, the free level invoices include a Curdbee logo, which seems fairly low key.  Curdbee Premium level is only $5 a month and lets you remove the Curdbee logo from emails and invoices.  The development team clearly thought about the customer with a demo that lets you take an in-depth look at the online invoicing service without even a trial. I give them a thumbs up for making it painless to learn more and for keeping it fast to make a decision.
Endeve [10] positions itself as an invoice management service. It offers a forever free plan with an unlimited number of invoices and customers. The Professional Plan is $20/month and allows you to create Pay Now buttons with Paypal, customize your invoice layouts, and manage your expenses.
Enliven Software [11] is for the larger small businesses out there. It is integrated with Microsoft Dynamics GP, Peachtree, and QuickBooks and automates accounts receivable and accounts payable processes for vendors and for customers. There was no pricing information available.
Freelance Total [12] is online invoicing meets project management. Their web-based software allows you to take a client-centric approach to invoices as you manage the project. Plans start at $4.95 a month. It doesn’t say how long a free trial is, but it doesn’t collect billing information at signup.
Freshbooks [13] is considered by many to be the market leader in Web-based online invoicing. It offers the standard features you’d expect, plus time tracking and the ability to manage subcontractors who are also working on your project. They integrate with other accounting and project management systems such as QuickBooks and Basecamp. They offer a fully free plan (some limitations) up to $149/month.  I have personally used Freshbooks and have found their service was elegant and easy to use. They have thought (for a long time) about their customers’ needs.
Invoice Journal [14] is completely free. It doesn’t offer any pricing info and suggests it will be free forever.
The Invoice Machine [15] is an elegant application. You can do all the standard online invoicing functions, but in the tour, I was impressed with the flexibility. You can add line items in your invoice manually or from the project time tracking tool with a few clicks. You can create an HTML email invoice or attach one as a PDF. They offer an always free plan up to $48/month.
InvoiceMore [16] is an online billing and invoicing solution for freelancers, entrepreneurs, and businesses. It offers multiple features so that you can create, download, store, backup, print, and email PDF invoices to clients. You can track overdue balances. They offer a free plan all the way up to $99/month.
InvoicePlace [17] is an easy online invoicing service. One of the things that caught my eye was the simple offer of showing a completed sample invoice, in what looks like a Microsoft Word document.  The tour explains the many features well. Free plan up to $20/month.
Invoicera [18] offers invoices, estimates, and client reporting that you can use to track by specific product or service. You can add team members to a client and track their invoicing as well. Free plans, up to $149/month.
Invoices Made Easy [19] offers an online invoicing service exclusively for small service-oriented trades.  From landscapers to consultants, they offer the standard online invoicing options, but they also have an “EasyMail” service which will send your invoice via postal mail. Free 30 day trial, then $9.95/month.
Invotrak [20] is both an online invoicing and timesheet tracker. They offer good reporting tools as well as iPhone and iPod Touch apps. They have a limited Free plan up to an Unlimited plan at $45/month. It integrates with Basecamp.
LiteAccounting [21] offers four simple plans from free up to $18/month. The dashboard shows three boxes front and center to keep you focused: Products/Services, Customers, and Invoices. They have a nice demo which answers most questions so you can decide without all the signup hassles.
Nett30 [22] provides an online service for small businesses and contractors who need to make invoicing quick and user friendly. You can view real-time account summaries at any time. Send invoices as PDF, e-mail or have clients access them online. They have four plans: All unlimited. Free includes 5 clients up to Business Pro for $ 39 per month.
PaySimple [23] is another market leader and focused on recurring online payments, including invoicing. They come at online payments with a Merchant Account background, so their service is oriented at credit card payments, ACH, eChecks, and online payment forms. They have a free setup (usually $129) and $34.95/month, then transaction fees. If you need the combination of merchant account and all the other pieces that you’ve read about here, they are worth a look.
Ronin [24] is simple online invoicing product for freelancers all the way up to larger small businesses. Clients can log in to get their invoices or you can email them. You can try it out free without any worries of a time limit, but the free version is branded as powered by Ronin. After Free, plans range from $15/month up to $48/month.
SantexQ [25] is a project management and time tracking tool that also lets you bill clients directly from the service. It offers web-based reporting, but also lets you export to Excel for customizing reports as you like. For a single user it is free, but limited, then only $9.95 per month for unlimited users.
Sbzone.com [26] is a comprehensive online application suite combining sales, customer management, and accounting functions in one place. It offers a 30 day free trial and two plans: Limited Free plan and a $39.99/month.
Simplybill [27] offers a clean interface and design to make the online invoicing process easy. The dashboard offers three tabs: Invoices, Quotes, and Clients. They offer the ability to keep in contact with your customers via reminders and thank you notes. There is the standard 30-day free trial, then $5/month up to $25/month. They have received excellent reviews and are worth a look.
Simplifythis [28] is more than an online invoicing application. It starts with helping you book your appointments online and ties that data into the billing tool. It offers two services that start at $9/month: EasyBill and EasyBook. No credit card required for free 30 day trial. What I liked most about this service was that they have captured the attention of busy small biz owners who know something about technology or were not at all computer-savvy and still love the service. They have done of good job of making it useful for a range of skillsets and that’s not easy to do.
Simply Invoices [29] follows their own name in concept for explaining what they do; they keep it simple. You can wrap your head around how they do things with a five step screenshot tour they offer, on one page. They offer a completely free plan up to $25/month.
Winkbill [30] offers a robust online invoicing app at the free level all the way up to their platinum plan for $39.95/month. You can put your own logo on invoices with the free plan, but you can’t send them as a PDF. Loads of eye-catching templates you can use, too.
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Thursday, January 28, 2010

Growing Drivers for Rural Indian Opportunity

RISING INCOMES: Due to a number of factors such as microfinance products, exemption from income tax, NREGA, mass media penetration, investment in rural infrastructure and the increased production of higher-value crops, disposable incomes in rural households are increasing, thus creating a positive scope for retail opportunity in rural India.

COMPARABLE GROWTH: The spending patterns of rural consumers are now comparable to their urban counterparts. The rural middle class is growing at 12 per cent as against the urban middle class growing at 13 per cent.
SECTOR-WIDE GROWTH: Various sectors have witnessed growth in the last few years. For instance, the FMCG market has grown by 23 per cent and the telecom industry by 31 per cent in rural India.
RISING DEMAND: Media penetration has increased awareness among rural consumers. This has increased their willingness to spend, creating demand for modernised products in place of locally available items. The demand for premium brands has also risen in rural households

How Korean consumer durable majors knocked out rivals




How Korean consumer durable majors LG and Samsung knocked out rivals in the fight for market share and brand recall.
Ravinder Zutshi
Some time in the middle of 1994, the Dhoots of Videocon put their brightest man, Ravinder Zutshi, on a special project. They had been approached by Samsung which was keen to sell its consumer electronics in India. The Korean company had proposed a joint venture which could source products from Videocon’s factories at Aurangabad in Maharashtra. Zutshi was asked to study the possibilities.
Quantitative research threw up no surprises. Unaided awareness about Samsung was close to zero, aided awareness was slightly better at 7 per cent. People thought the Japanese were the masters of all technology, and the Koreans were at best imitators. But when he dug deeper, Zutshi found deep dissatisfaction amongst consumers from multinational (Sony, Sanyo, National, Philips and others) as well as Indian (Videocon, Onida, BPL et al) brands. The consumers’ aspiration and awareness were high, but the technology made available to them was low. And there was no indication that any of them would invest in the latest technology. After-sale service existed only on paper.
 
LEADING THE PACK
Combined market share of LG and Samsung
TVs 45%
LCD TVs 63%
Refrigerators 43%
Washing machines 41%
ACs 42%
Microwave ovens 48%
Source: Industry
Zutshi’s report said there was a big gap that could be exploited. With better technology, contemporary products and a customer-friendly disposition, Samsung stood a fair chance in the market. The Dhoots trusted Zutshi. If Samsung did well, they argued, their factories at Aurangabad would run at full capacity, and whenever the foreign investment rules were further liberalised, they could sell their stake to the Korean chaebol and make a neat pile of money. Quickly, they formed a 49:51 company with Samsung. It was 1995.
Around the same time, LG (it was at that time known as Lucky Goldstar) sent a large and high-powered team to India. The odds were stacked against the company — low awareness of its brand, poor perception of Korean technology and so on. But the team saw that the Japanese were not too interested in India; Europe and the US were their primary focus. This had made Indian brands complacent, and they lacked the financial wherewithal to come out with cutting-edge technology.
LG also found out that education was very high on the agenda of Indians. The team members knew that it was education that had transformed South Korea from a poor agrarian country into a developed industrial powerhouse in a matter of decades. The same would happen in India, the team reported to its bosses back home. The LG brass was convinced and made up its mind to enter India. As rules did not allow a fully-owned subsidiary, it first tried its luck with Bestavision and then with Chandra Kant Birla. Finally, in 1997, when the foreign ownership rules were relaxed, it came on its own.
Moon Bum ShinCut to the present. In most product categories of the consumer electronics market, LG and Samsung lord it over a market share of over 40 per cent — television, refrigerators, air-conditioners, washing machines and microwave ovens. Outside South Korea, this has not happened in any other large market. In certain categories, their products sell at prices similar to Japanese rivals — a clear indication that the perception of the Koreans being poor cousins of the Japanese is history. Their brand recall is universal. Indian brands, with the exception of Videocon, which has now hired ex-LG honcho Kwang Ro Kim as chief executive, are on oxygen. LG did business of $2.8 billion in 2009. India accounts for about 6 per cent of LG’s worldwide turnover. “We want to raise it to at least 10 per cent by 2012,” says LG India Managing Director Moon Bum Shin. “By 2015, India will become the second largest contributor to LG’s revenue after the US and ahead of (South) Korea,” he adds. Samsung crossed the $2-billion mark in 2009 — India is around 2 per cent of its global turnover. How did the Koreans get the better of rivals in India?
Strong foundation
Both LG and Samsung knew that half measures wouldn’t work in India. Thus, LG has invested $300 million and Samsung $200 million in two production facilities each. “It wasn’t a global factory that also supplied to India. We didn’t want to make the customers wait,” says Rajeev Karwal, who drove sales and marketing at LG from 1997 to 2003, then headed Philips and Electrolux in India, and now runs a consultancy for small-scale enterprises called Milagrow. Apart from Videocon, no rival of the Koreans has put up large production facilities. “In terms of investments and technology, no other Indian company apart from Videocon had the might to rival them,” says Videocon Chairman Venugopal Dhoot.
LG and Samsung brought the latest products, customised them to Indian conditions (Samsung, for instance, reduced the size of the freezer in its fridges because Indians didn’t want it; LG cut out all frills that were not required in India) and began to give quick after-sale service. Samsung, says Zutshi, now deputy managing director, Samsung India (the Dhoots exited the venture in tranches by 2002; it had broken even by 1998), was the first in the industry to give uniform training to all technicians. “When pagers came in July 1995, we gave one to all technicians across metros,” says he. Also crucial were the Korean price tags. LG as well as Samsung prices were up to 20 per cent below Sony, but around 10 per cent higher than Indian rivals. The brands were positioned as value for money.
They spent large sums of money on brand promotion. Both LG and Samsung now earmark 4 to 5 per cent of their turnover for brand development, above- as well as below-the-line. This translates to ad spends of at least Rs 400-500 crore from each. In the initial days, when they were yet to build scale, help poured in from their Korean parents in liberal measures. The Koreans knew little about cricket but were quick to join the bandwagon in India.
But how did they address the quality perception? For the first three months, Samsung campaigns focused on its technological achievements. It was, after all, the world leader in colour picture tubes and semiconductors. “If you don’t want the best, go to Sony, National and Philips, we said in our advertisements,” says Zutshi. Karwal says he was able to convince the LG brass that it should build on its Korean heritage and not hide it. “The company wanted to play on the Goldstar brand because it had some recall. But I argued that it had failed in India so why harp on it? We went ahead with LG. I said let’s not pretend to be what we are not.”
“Where they have scored,” says the top functionary of a rival, “is that they treated India differently than other Asian markets.” And they ambushed rivals whenever they could. Karwal says when he came to know that Sony was ready to launch its flat-screen television, he rushed to Seoul and managed a consignment of 500 flat-screen televisions to launch first.
“I also got to know that Sony had booked the centrespread of a publication. So, I bought the wrap-around which said ours was the flattest thing on earth.”
The Japan factor
Still, LG and Samsung owe a debt to their neighbours across the sea — they were quick to adopt the best manufacturing practices of Japanese companies. Samsung, for instance, uses the just-in-time supply principal with its vendors — they need supply only when the factory demands. Its vendor development exercises could be straight out of the Japanese management textbook. “They (the Koreans) combine American marketing with Japanese manufacturing,” says Karwal.
So, where did the Japanese go wrong? An industry veteran, who for long worked with the Japanese, says they tested the waters in India for too long, and thereby lost the first-mover’s advantage to the Koreans. Panasonic India CEO Daizo Ito admits that the company has ratcheted up its focus only in the last one year. “Panasonic has been in the Indian market for long but, as a part of strategy, the focus has been increased exponentially since last year or so.” The Japanese also went after the premium slots in the market, and thereby missed the volumes. “LCD television is the only segment where we compete (with the Koreans) but here too our and their key target segments are different. We are focused on households with an annual income above Rs 5 lakh, unlike the Koreans,” says Sony India Managing Director Masaru Tamagawa.
The question is, have the Koreans taken an unassailable lead over the Japanese? The Japanese take heart from their large market share in automobiles, cameras, cordless phones, small appliances and LCD televisions. Panasonic, for one, is aiming for growth of over 100 per cent in each of the next two years, and double-digit market share in LCD television. “Coming from the Japanese domain, the quality and reliability of products is our strength. The challenge is to make this strength reach the consumer,” says Ito. “The retail experience is also the key. Therefore, we have continuously expanded our brand shops and presence at other retail counters.” But this is the game the Koreans seem to have perfected.
Trade relations
When the Koreans first came to India, the consumer electronics trade was archaic and in disarray. All producers had appointed distributors who then sold to the dealers. There was thus little direct contact between the dealer and the company. No company had a full portfolio of products, so the dealer had to deal with several producers and their distributors. Companies that did have more than one product had separate divisions for each line, which often didn’t talk to each other. This only compounded the dealer’s headache. Companies encouraged multiple dealers in every location — the rivalry kept the trade margins low.
“The first thing we did,” says Zutshi, “was that we cut out the distributor.” This, at one stroke, improved the profit margins of the dealers. More important, it improved their bankability. And dealers, who were reluctant to invest at the behest of the distributors, began to jazz up their showrooms. Of course, they began to push the Samsung brand with gusto, though its price tags were higher than those of Indian brands.
LG too took a new approach. Instead of going to all, it identified the best dealer in every locality, the one with maximum footfalls. It made sure that the dealer did not face competition from others in the vicinity. As a result, the dealer, who earlier got no more than 5 to 6 per cent commission on sale, now began to get as much as 12 per cent. This was unprecedented in the history of Indian consumer electronics. The goodwill helped LG and Samsung expand quickly to the heartland. And that was the key to its success. Ever since, dealership for a Korean brand has been more profitable than others.
This is a point even rivals do not dispute. Onida Vice-president (sales, service and marketing) Sriram K says that the Koreans invested upfront and got the rewards later. “At one point, LG was even known as a credit brand because of how flexible it had become in trade circles,” says he. “It realised that doing business in India needed flexibility and therefore extended credit to dealers unlike a lot of other multinationals. Now that it has strong relations with the trade, it has tightened the terms. But the initial flexibility helped it garner volumes.” That’s the learning.
Additional contribution with Amit Ranjan Rai & Sayantani Kar

SCORING BIG WITH SMALL
The Korean challenge in automobile is led by Hyundai. With 23 per cent of the car market, it is second in the pecking order after Maruti Suzuki. It has a factory that can make up to 600,000 cars in a year, wants to set up a diesel engine plant and has close to 300 dealers across 230 cities and towns. In 2009, almost 18 per cent of Hyundai’s worldwide sales happened in India. It’s good but not the same as in consumer electronics. That is perhaps because the Korean car industry has gone through consolidation: Hyundai acquired Kia, and bankrupt Daewoo was bought by General Motors.
Daewoo, in fact, was the first serious challenge to Maruti Suzuki. It had started out with the Cielo sedan. Daewoo had tasted success in China with big cars and saw no reason why Indian consumers should not move en masse to large cars. It put up a factory near Delhi that could make 60,000 Cielos in a year. But India remained a small car market. Daewoo then changed course and began to focus on the Matiz, a small car. But then the parent went belly up and Daewoo’s operations in India came to a grinding halt. Some Daewoo cars have now reappeared under the Chevrolet brand — the Optra, Spark et al.
That was the time when Suzuki was fighting a pitched battle with the Indian government over control of Maruti Suzuki. Between 1996 and 1998, as the two partners fought, Maruti Suzuki was paralysed and could not introduce new models. It had turned into a soft target. Trouble back home kept Daewoo from drawing maximum mileage out of the situation. The challenge was taken up by Hyundai. It set up a plant in Tamil Nadu — the bastion of the late Murasoli Maran who had led the government in its fight against Suzuki.
By 2002, the government and Suzuki had settled the row. This helped Maruti Suzuki shift gears and flood the market with new models. It became a company on a mission — Japanese executives even agreed to stay in a hostel close to the factory near Delhi. It still sits on over 52 per cent of the market. “Suzuki’s commitment to India in the auto sector has been whole-hearted, which reflects in the way the company operates here. Look at our management. Unlike Japanese companies in other segments, we have had a completely Indian management,” says Maruti Suzuki Chairman RC Bhargava.
Jagdish Khattar, who was the managing director of Maruti Suzuki from 1999 to 2007 and now runs a car-service venture called Carnation, says Maruti Suzuki has the upper hand in India as Suzuki’s core strength lies in small cars. That is because Japan is a small-car market. Korea, though it offers tax sops for small cars, is a large-car market.
But Hyundai has grown rapidly in India. “We have consistently outperformed the market,” says Hyundai Motor India Senior Vice-president (marketing & sales) Arvind Saxena. “This means our market share has grown consistently.” The company benchmarks itself against Toyota in quality, and has made India the hub for small cars. It has begun work on a new car that will be smaller than the Santro. It is lobbying hard against the Indo-Thai Free Trade Agreement which helps Japanese companies to source cheap components from Thailand. The Korean aggression is unmistakable. In comparison, Toyota and Honda, after spending almost a decade in the country, have only now begun to talk of a small car.

Nestle, Glaxo focus on rural-specific products


Seema Sindhu / Mumbai January 28, 2010, 0:30 IST

India Inc’s rural focus is undergoing a key shift. So far, the strategy was to only introduce smaller packs of their flagship brands at lower price points.
Companies like Nestle and GlaxoSmithkline Consumer Healthcare (GSK) are now taking a different route and launching products specifically for rural markets. GSK (maker of Horlicks), for instance, has launched Asha -- a low-cost variant (40 per cent cheaper than Horlicks) for rural markets only. Asha tastes slightly different and is priced at Rs 85 for a 500-gram pouch pack -– close to half the price of the original.
Nestle, too, recently launched Rs 2 and Rs 4 products -- Maggi Masala-ae-Magic and Maggi Rasile Chow, products which be first marketed in areas with low purchasing power. Maggie Rasile Chow has been developed especially for the rural/semi urban markets to provide low-cost, light meal fortified with iron. Masala-ae-Magic is a taste enhancer containing iron, iodine and vitamin A. Shivani Hegde, general manager (foods), Nestle India, says these products were developed to address the widespread concern about micro-nutrient malnutrition in India.
Anand Ramanathan, sector analyst from KPMG, confirms the shift in approach. “Till recently, most FMCG companies used to treat rural markets as adjuncts to their urban strongholds and rural consumers as a homogeneous mass without segmenting them into target markets and positioning brands appropriately. However, it is beyond doubt that the rural markets are not dumping grounds for low-end products basically designed for an urban audience. The winning strategy instead is to focus on their core competency such as technological expertise to design specific products for the rural economy.”
In the past, Britannia (with Tiger Iron Zor), Coca-Cola (with Vitingo) have distributed micro-nutrient enriched products for low-income group through partnerships with NGOs as CSR activities. But these were not-for-profit ventures.
Analysts believe these products have a bright chance of doing well in the rural markets. “Access to rural markets is through three routes -– firstly addressing the right need, secondly availability and thirdly being affordability. Consider Asha, there is a definitive need for giving something extra to the child (in terms of nutrition) that is currently being fulfilled through home-grown methods of providing wholesome food to the kid. Asha, an affordable health drink additive, is surely well placed to be a winner if the company can distribute the product well and reach out the rural masses,” believes Naimish Dave, Director, OC&C Strategy Consultants.
Analysts are hopeful of the success of such products as rural markets have tremendous potential. The purchasing power in rural India is on a steady rise and the market has been growing at 3-4 per cent per annum adding more than one million new consumers every year. It now accounts for close to half of volume consumption for FMCG companies.
Moreover, India is now seeing a dramatic shift towards prosperity in rural households. A National Council for Applied Economic Research (NCAER) study reveals there are as many ‘middle income and above’ households in the rural areas as there are in the urban areas. There are almost twice as many ‘lower middle income’ households in rural areas as in the urban areas.
Further, the proportion of the rural population that is dependent on agriculture has declined from 75 per cent in 1994 to less than 67 per cent and the share of agriculture in rural GDP has declined to 48 per cent from 60 per cent in 1994. In rural areas, people have been shifting away from agriculture to areas such as trade, construction, transport and communication. Those employed in the non-agricultural sector have around 2-2.5 times earnings of those in the agricultural sector. Given the potential, rural market-specific products ware bound to work for these companies, experts say.

Friday, November 13, 2009

Buddy, Can You E-Mail Me 100 Bucks? The Next Big Thing in U.S. banking may be mobile person-to-person money transfers

What if you could send money to that friend who loaned you $20 last week by using your mobile phone rather than having to go through the trouble of trekking to the ATM or mailing a check? All you'd need would be your buddy's e-mail address or cell number—and presto.

Folks in Japan and Europe can already do that. Soon Americans will, too. Studies show that U.S. consumers, particularly the younger set, have embraced the convenience of online shopping and e-banking and are now ready to move to the next frontier: person-to-person mobile payments. A recent poll by Mercatus, a financial consulting firm, showed that the proportion of people ages 26 to 34 who had used a cell phone to buy goods or pay for a product or service had doubled, to 14%, in the past year. "We are at the tipping point," says Mercatus managing partner Robert Hedges.

That's why a host of banks and financial companies are gearing up to add person-to-person payments to their existing mobile and online banking platforms. PNC Financial Services (PNC), Bank of the West, and the Boeing Employees' Credit Union have teamed up with CashEdge, an outfit that already processes more than $50 billion a year in transactions among financial institutions, with plans to launch services in early 2010. Fiserv (FISV), a technology company that handles bill payments for 3,100 financial institutions, is marketing a similar service. MasterCard (MA) is working with Obopay, a mobile payment startup with funding from Nokia (NOK), while Visa (V) has been testing a service with U.S. Bancorp (USB). "Payment habits change pretty slowly, but Generation Y expects this," says Thomas S. Kunz, director of payments and e-business at PNC Financial.

While the banks are only now waking to the potential of person-to-person payments, PayPal (EBAY) has built its business on them. The company, acquired by eBay in 2002, boasts more than 78 million active account holders worldwide and introduced a service earlier this year that allows users to make transfers over a cell phone. Now it is teaming up with banks to offer the same service. FIS (FIS), a tech outfit that counts 14,000 financial institutions as clients, announced on Nov. 3 that it plans to integrate PayPal's technology into its online banking platform. "We found out that [banks] want to collaborate more than ever," says PayPal President Scott Thompson.

HACKER HEAVEN?

Here's how these digital cash transfers work. Sign up for a service through your bank or another provider. Enter an e-mail address or phone number to send money to anyone you know. Your bank's person-to-person payment system will be integrated with your regular online banking, and the funds will be debited from your account. At the other end, the recipient may get the cash deposited directly into an account or have it posted to an existing credit card or a prepaid card. Mostly likely, banks will make money by charging senders a nominal fee (25 cents, say, for a domestic transfer).

What about security, you ask? "Banking on the mobile phone is relatively safe," says Robert Vamosi, an analyst on security, risk, and fraud at Javelin Strategy & Research. In fact, says Vamosi, mobile banking is currently more secure than online banking because cellular networks are tough to hack into.

With many of these new offers set to launch next year, the big question is who will gain critical mass quickly. Says Jim Bruene, editor of trade publication Online Banking Report: "Whoever can make mobile payments as simple as sending a text message is going to win."