Saturday, May 5, 2012

Pardo's Chicken: Growth, Franchising and the Recipe for Success

Arnold Wu and his brother Edwin have managed over the course of twelve years to turn the Peruvian brand of Pardo’s Chicken into a chain of restaurants with a presence in Peru, Chile and the United States. Their recipe seems simple: Combine the franchising model, which they helped to pioneer in Peru, together with the growing popularity of Peruvian cuisine, a fusion of the flavors of the country’s European, Asian and Inca populations.

In 1998 the brothers decided to buy the Peruvian brand called Pardo’s Chicken with the idea of making the only chain of grilled chicken locations in Lima into a chain of restaurants. The goal was to grow rapidly so they set up a system involving both franchises and locally owned restaurants. In 1998, the goal was to become the leaders of the Lima grilled chicken sector within a period of five years, and they achieved that goal in 2002. Over those five years, they opened 10 new locations. This encouraged the company to venture into Chile in 2003, and later on into the United States in 2010, but always by using the franchise format. Currently, there are a total of 25 restaurants under the brand of Pardo’s Chicken, of which 12 are franchises.

The decline in the average consumer’s income forces people to look for more economical alternatives when they go out to eat. With just five or six dollars [to spend], a customer can have quite a satisfactory experience in one of our restaurants. In addition, the flavor of Pardo's grilled chicken is unmatched because of the basting sauce that is used, which includes 14 different ingredients and high-quality spices. On the other hand, each locations have a distinctive characteristic: Each one of them is -350-800 square meters [in size], and has an investment of as much as $650.000 in each one. They are comfortable, welcoming spaces with waiters who provide service to your table. Clearly, if a customer goes to another restaurant that has the same infrastructure as Pardo's, he is going to pay at least double the price.

1 comment:

Mac said...

When you say the word 'Franchise', most people immediately think of business-based franchises like those that are top listed in popular business magazines every year. But, it is important to remember that there are hundreds and thousands of franchises out there, some that are spectacularly successful, others that are total failures. Obviously, you want to avoid the latter.



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